AI voice agents
Handle live inbound and outbound conversations around a defined goal, with context available for the next step.
Explore voice agentsThe Leacall platform
The operating layer between a customer conversation and the next action.
Build AI agents around the way your business actually responds, qualifies, books, follows up, supports, and hands work to people.
Inbound callNew inquiryFollow-up due
Leacall agentUnderstand
and decide
and decide
Update recordBook meetingHuman handoff
Current focusAI voice agents
Inbound and outbound calling inside defined workflows.
Scoped by use caseMessaging channels
WhatsApp and email availability depends on implementation.
Core layerActions & handoffs
Connect outcomes to the systems and people involved.
How it works
Design the whole operational sequence.
The agent is one part of the system. Leacall maps the path from event to conversation, decision, action, and exception handling.
01
Trigger and context
Start from the customer event and pass in the context the agent is allowed to use.
02
Conversation
Use a workflow-specific agent to ask, answer, clarify, and move toward a defined outcome.
03
Decision
Turn the conversation into structured intent and apply the business rules that determine what happens next.
04
Action
Update a system, schedule a next step, trigger follow-up, or prepare a handoff within the implementation scope.
05
Human control
Route exceptions with relevant context and keep ownership clear at every boundary.
Product surfaces
Channel intelligence connected to operational control.
Actions and workflows
Connect what happened in the conversation to the appropriate record, schedule, follow-up, or owner.
Explore the action layerMessaging orchestration
Leacall’s product direction includes WhatsApp and email. Current channel availability is confirmed during scoping.
Discuss channel requirementsPlatform questions
Evaluate the workflow, not just the model.
What makes Leacall different from a general AI assistant?
General assistants are designed to answer broad prompts. Leacall is designed around a specific customer workflow: its trigger, permitted context, conversation goal, decisions, actions, and human handoff.
Do we need to replace our CRM or operational tools?
The goal is to work around the systems your process already depends on. Specific connections and actions must be confirmed during scoping; Leacall does not claim universal integration coverage.
Can we begin with one use case?
Yes. A bounded workflow is usually the clearest way to evaluate fit, establish operating rules, and learn before expanding to additional channels or use cases.
Are WhatsApp and email agents available?
Voice-agent workflows are Leacall’s current focus. WhatsApp and email requirements are evaluated during scoping, where Leacall confirms what is available for the specific workflow and implementation.
Bring one customer workflow. Leave with a clearer operating plan.
Show us where conversations slow down, context gets lost, or the next step waits on manual work. We’ll map where an AI agent can help, and where a person should stay in control.